Friendly Customer Service - 1300 092 656

Exchanges & Refunds

HOW TO RETURN YOUR ITEMS

When you receive your shoes and for some reason are not 100% happy with your purchase due to sizing, wrong fit or you have simply changed your mind we are happy to provide exchanges for a more suitable product. A 14 Day Returns Policy Applies. Shoes must be unworn and in re-sellable condition.

Simply:

1. Call or email our friendly customer service team at info@arcopedico.com.au or 1300 092 656 so they can provide you with a return authorisation number and a flat-rate return postage label.

2. Fill out the 'Exchange Form' that was provided to you in your shoe box front and back.

3. Post the 'Exchange Form' and your returned shoes to 22 Teddington Road, Burswood, Western Australia, 6100.

4. Once we receive your shoes back in our office we will simply swap over your previous shoes for your new shoes and post them out the same day.

If you have any issues with this process our friendly customer care team is happy to help! Please call 1300 092 656 between 8am – 4pm WST Monday-Friday or email us at info@arcopedico.com.au.



ONLINE RETURNS POLICY

We are happy to offer an online credit note, refund or exchange for footwear, clothes and accessories bought via our online store within 14 days of receiving the order. All items must be returned in as-new condition, unworn, unused with all tags still attached and in original packaging. Items returned in damaged shoe boxes will incur a $15 repackaging fee.

As a service to our loyal customers, we’ll happily provide customers with an Australia Post online return label for a flat rate of $11.65. Please follow the steps above to return your items and receive this label.


Sale Items

We are happy to offer an online credit note, refund or exchange for sale items bought via our online store within 14 days of receiving the order. All items must be returned in as-new condition, unworn, unused with all tags still attached and in original packaging. Items returned in damaged shoe boxes will incur a $15 repackaging fee.


Sockettes, Shoe Care and Innersoles

For hygiene reasons we are unable to refund or exchange sockettes or innersoles due to change of mind or incorrect fit. Please choose your shoe care purchase carefully as we are unable to provide exchanges or refunds for these items also.


AFTERPAY

We do not offer refund for purchases made with Afterpay. Returns on Afterpay orders will only receive an exchange or credit note for change of mind purchases. You can read more on our Afterpay returns policy here.


INDEPENDANT STOCKISTS

Please contact the store you purchased your  Arcopedico footwear from so they can manage your enquiry.



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Women's Shoe Sizing Chart

 
AUS / US Size UK Size EURO Size Length (cm's)
3 1 32 20.2
33 20.6
4 2 34 21.1
35 21.5
5 3 35 21.9
36 22.3
6 4 37 22.8
38 23.2
7 5 38 23.6
39 24.0
8 6 39 24.5
40 24.9
9 7 41 25.3
42 25.7
10 8 42 26.2
10½ 43 26.6
11 9 43 27
11½ 44 27.4
12 10 44 27.8
12½ 10½ 45 28.3
13 11 46 28.7
14 12 47 29.5
15 13 48 30.4

Because the foot is three-dimensional, any measuring device, can only approximate your true shoe size. Please also keep in mind that manufacturers use different lasts to construct their shoes, and sizing may vary accordingly to the maker or style.

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Men's Shoe Sizing Chart

 
AUS / US Size UK Size EURO Size Length (cm's)
6 5 39 23.6
39 24.0
7 6 40 24.5
40 24.9
8 7 41 25.3
42 25.7
9 8 42 26.2
43 26.6
10 9 43 27
10½ 44 27.4
11 10 44 27.8
11½ 10½ 45 28.3
12 11 46 28.7
13 12 47 29.5
14 13 48 30.4
15 14 49 31.2
16 15 50 32

Because the foot is three-dimensional, any measuring device, can only approximate your true shoe size. Please also keep in mind that manufacturers use different lasts to construct their shoes, and sizing may vary accordingly to the maker or style.